1. Introduction

This document (together with any document referred to herein) sets out the terms governing the use of this website (www.peppervally.com) and the purchase of products through this website (hereinafter the “Terms”). Please read these Terms, the Cookies and the Privacy Policy (both hereinafter referred to as the “Data Protection Policies”) carefully before you start using this website. By using or placing an order through this website, you agree to be bound by these Terms and the Privacy Policy, so if you do not agree, you should not use this website. These Terms may be amended. It is your responsibility to read them at regular intervals, as the Terms that are in force at the time of drafting the Contract (as defined below) are also applicable. If you have any questions regarding the Terms or the Data Protection Policies you can contact us using the contact form. The Agreement (as defined below) may be performed, at your option, in any of the languages in which the Terms are available on this website.

  1. Our Data

The sale of products through this website is carried out by Pepper Vally –Spiros Fragos and Co. EE, a Greek company based in Striftou 43, Acharnes, Attiki, Hellas, PC 13673 with VAT No 998959069 and GEMI No 87308602000

  1. Your Details and Your Visits to This Website

The information or personal information you provide to us is subject to processing under the Data Protection Policies. By using this website you provide your consent to the processing of this information and data and you declare that all information and data you provide to us is true and accurate.

  1. The Use of our Website

By using this website and / or placing an order through it, you undertake: .a.Usethe website only to submit legitimate questions or orders .b. Do not place false or fraudulent orders. If we reasonably consider that such an order has been submitted, we have the right to cancel it and inform the competent authorities.c. Provide us with your correct and accurate e-mail address (e-mail), your e-mail address and / or other contact information. You also agree that we may use this information to contact you if necessary ((see the Privacy Policy). ).).
If you do not provide us with all the information we need, we will not be able to promote your order. By placing an order through the website, you guarantee that you are at least 18 years old and that you have the legal capacity to enter into binding contracts.

  1. Availability of Services

The products offered through this website are only in Greece and are sent only from Greece. If you wish to order products from this website from another EU member state outside Greece, or from another country around the world, you are welcome to do so.

  1. How the Contract is drafted

The information contained in these Terms and the details contained on this website do not constitute a sale proposal but an invitation to update. No contract will be deemed to have been drawn up between us and you in respect of any products, except when your order is expressly accepted by us. If we do not accept your order and the money has already been deducted from your account, then it will be refunded in full. To place an order you will be asked to follow the purchase process and press the “Payment Approval” button. You will then receive an e-mail from us confirming receipt of your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted, as this is a suggestion from you to us to purchase one or more products. All orders are accepted by us and this acceptance will be confirmed by sending you an e-mail confirming that the product has been shipped (“Shipping Confirmation”). The contract for the purchase of a product between us (“the Contract”) will be considered concluded only when we send you the Shipping Confirmation. The Contract will only apply to products whose shipment we have confirmed in the Shipping Confirmation. . We are not obliged to supply you with any further products that may be part of your order, only when the shipment of these products is confirmed with a separate Shipping Confirmation.

  1. Product Availability

All product orders that appear as available products are subject to availability. In this light, in case of difficulties in supplying or depleting the products in stock, we reserve the right to inform you about similar products of equal or superior quality and value, which you can order. If you do not wish to order such products, we will refund the amount you may have paid in full. All product ordersthat appear as products available upon request, are manufactured and shipped within 15businessdays.

  1. Order Rejection

We reserve the right to withdraw from this website any product at any time and / or to remove or edit any material or content on this website. While we make every effort to process all orders placed with us, there may be exceptional circumstances in which we may have to refuse to process an order after we have already sent you the Order Confirmation, which we reserve the right to process. at any time in our sole discretion. We have no responsibility to you or any third party for the withdrawal of any products from this website, as well as for the removal or processing of any material or contents of the website or for the refusal to process or accept an order after we have sent you the Order.

  1. Shipping

Without prejudice to the provisions of condition 7 above regarding the availability of products and subject to exceptional circumstances in this case, we will make every effort to complete your order for the product (s) listed on the Shipping Confirmation to the delivery date specified in the Shipping Confirmation or, if no delivery date has been set, within the estimated time period shown when choosing a payment method, and in any case within 30 days from the date of the Order Confirmation. However, delays can occur in cases such as adapting products to customer requirements, depending on the delivery area or in unforeseen circumstances. Regarding the virtual gift card, we will send it within the deadline, which you indicated to us when you made the purchase. If for any reason we fail to meet the delivery date, we will inform you and offer you the option to either continue the purchase by setting a new delivery date on our part, or cancel the order with a full refund. Please note, however, that we do not make deliveries on Saturdays and Sundays, except in the case of the virtual gift card, which will be delivered on the date you indicate. For the purposes of these Terms, “Delivery” will be deemed to have taken place or the order will be deemed to have been delivered when you or a third party designated by you, other than the carrier, which will be evidenced by the signing of the receipt of the order at the agreed delivery address. The virtual gift card will be deemed to have been delivered, in accordance with the Terms of Use of the Gift Card, and in any case, on the date of sending it to the e-mail address you provided to us.

  1. Unable to Deliver

If it becomes impossible for us to deliver your order to you, we will try to find a safe place to leave your parcel. We will also leave a note explaining where your order is and what you need to do to receive it. If you are not at the delivery point at the agreed time, please contact us again to reschedule the delivery to another day. If, after 15 days from the moment your order is available for delivery, the said order has not yet been delivered for reasons not due to our fault, we will consider that you wish to cancel the Contract and the Contract will be considered expired. As a result of the termination of the Contract, we will refund any payment we receive from you, including delivery costs (except for any additional delivery costs incurred in the event that you have chosen any other delivery method than the basic and less expensive method we offer. as soon as possible and in any case within 14 days from the date on which the Contract expires.
Please note, however, that shipping resulting from the expiration of the Contract may have a higher cost, with which we are entitled to charge you. This term does not apply to the virtual gift card whose delivery will be governed by what is specified in the Terms of Use of the gift card whose delivery will be governed by what is specified in the Terms of Use of the gift card as well as by what is specified in the above term 9.

  1. Risk Transfer and Product Ownership

Responsibility for the products is transferred to you once you or a third party designated by you, other than the carrier, has acquired physical ownership or control of the products. Ownership of the products passes into your hands either with the full collection on our part of all amounts due in relation to the products, including shipping costs, or with their delivery (as defined above in term 9) if it takes place later from the payment.

  1. Price and Payment

The price of each product will be the one set at any time on our website, except in cases of obvious error. We always make sure that all the prices on the website are accurate, however errors may occur. If we find an error in the price of any product you have ordered, we will notify you as soon as possible and give you the opportunity to re-confirm the order at the corrected correct price or cancel it. If it is not possible to contact you, we will consider that your order has been canceled and we will refund you in full any amount you have paid. We are not obliged to supply you any product at the wrong lower price (even if we have sent you the Shipping Confirmation), in case the price error is obvious and indisputable and can reasonably be recognized by you as the wrong price. The prices on our website include VAT but not the shipping costs, which are added to the total price as shown in the Shipping & ReturnsGuide, the content of which is an integral part of these Terms. Prices are subject to change at any time, however, subject to the specifics immediately above, any changes will not affect the orders for which you have already received an Order Confirmation.. Once you have selected all the products you want to buy, these will have been added to your shopping cart and the next step is to place your order and pay. To do this, you must follow the steps of the purchase process, completing or verifying the information requested at each step. Furthermore, during the purchase process, before payment, you can change the details of your order. A detailed description of the purchase process is provided in the FAQ. How do I complete an order? Also, if you are a registered user, the file with all your orders is available in the “My Account” field. Payment can be made with Visa, Mastercard and American Express credit cards and PayPalIf payment is made via PayPal, the amount will be charged with the confirmation of your order. The moment you press the “Approve Payment” button you confirm that your credit card belongs to you. Credit cards are subject to validation and approval checks by your card issuer. If the issuer of your card does not approve the payment, we are not responsible for any delay or non-delivery and we will not be able to enter into a Contract with you.

  1. Shop without Registration / Shop as a Guest

This website also allows shopping through the “shop as a visitor” feature. This method of purchase requires only the necessary data to process your order. Once the purchase process is complete, you will be given the opportunity to register as a member or continue as a guest (unregistered member).

  1. Value added tax (Vat Taxes)

In accordance with applicable rules and legislation, all purchases made through this website are subject to Value Added Tax (VAT). In this context and in accordance with Chapter I of Title V of Directive 2006/112 / EC of the European Council of 28 November 2006 on the common system of value added tax, as incorporated in the Greek VAT Code, as The place of supply will be the Member State of the address where the products are located (ie Greece) and the current VAT rate of Greece will be applied.

  1. Return Policy

15.1 Legal Right of Withdrawal
Right of Withdrawal If you are trading as a consumer, you may withdraw from the Contract (except in the case of one of the products in clause 15.3 below, where the right of withdrawal is not granted) within 14 calendar days without justification. The return of the gift card is governed by the relevant Terms of Use of the gift card. The withdrawal period expires after the expiration of 14 calendar days from the day you or a third party designated by you, other than the carrier, acquired physical ownership or control of the products, or in the case of ordering more products after the expiration of 14 calendar days from the day you or a third party designated by you, other than the carrier, acquired physical ownership or control of the last product. To have the right of withdrawal, you can either notify PEPPERVALLY by post to the address referred to in condition 2, or by calling tel 0030 2108001593, of yourdecision to withdraw from this Agreement expressly (eg by mailing a letter). You can also use the withdrawal form shown in the Appendix attached below, without this being mandatory. To withdraw in time, all you have to do is send your communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period. Withdrawal Results If you withdraw from this Agreement, we will refund you without delay and in any case within 14 days from the day we were notified of the withdrawal, all payments we have received from you, including delivery costs (excluding any additional delivery costs in the original place of delivery that arise in case you have chosen any other delivery method than the basic and less expensive method we offer you). The return will be made with the same payment method you used for the original transaction. In any case, you will not be charged for this return. Subject to the above, however, we can withhold the return either until we receive all the products back or until we receive evidence that you have returned the products, whichever comes first. You can return and deliver the products hand in handat the company’s headquartersat the PEPPERVALLY store,Ethnikis Antistaseos 47, Nea Erythrea, Kifissia, Attiki, Hellas, PC 14671Mondayto Friday 10: 00-18: 00, without undue delay and in any case no later than 14 days from the day you informed us of your withdrawal from this Agreement. It is considered that you have done this on time if you have delivered the products before the 14 day deadline has passed. You will be charged with the direct costs of returning the products, unless you deliver them by handat the company’s headquarters at PEPPERVALLY store, Striftou 43, Acharnes, Attica, Greece PC 13673 Monday to Friday 10:00-18:00 or deliver them to a Couriercompanythat we will schedule. schedule. You are responsible for any impairmentof the products as a result of such treatment that alters their nature,characteristics and functionality.

15.2 Contractual Right of Withdrawal

In addition to the legal right of withdrawal granted to the consumer, as referred to in clause 15.1 above, we grant you a 30-day period from the Shipping Confirmation to return the products (excluding products listed in clause 15.3 below, for which the right of withdrawal not provided). The returnof the gift card is governed by the terms of use of the gift card. In case you return the products on time within the contractual withdrawal period, but overdue for the legal withdrawal period, only the value of the returned products will be refunded. The direct costs incurred as a result of the return of such products will be borne by you, provided that you have not used any of the free return methods described in clause 15.3 below. You can exercise the right of withdrawal in accordance with condition 15.1 above, however if you inform us of the withdrawal after the deadline for legal withdrawal, you must in any case return the products to us within 30 days of Shipping Confirmation.

15.3 Common Provisions (for both cases of withdrawal)

You may not withdraw from the Contract when the object is any of the following products:

  • Products tailored to the customer’s needs .
  • Sealed products, which are not eligible for return for health reasons, and which were opened after delivery.

Your right to withdraw from the Contract applies only to products that are returned in exactly the same condition in which you received them. No amount will be refunded if the product has been used after opening, if the product is not in the same condition as it was delivered or if it has been damaged. Therefore, you need to take proper care of the products while they are in your possession. Please return the products using or including their original packaging, instructions and any other documents that may accompany the products. In any case, you must return the products together with the receipt you received upon delivery. When you receive the order, you will find a summary of how you can exercise your right of withdrawal. Following the withdrawal, the respective products must be returned as follows: a) Returns at the company’s headquarters at PEPPERVALLY store, Striftou 43, Acharnes, Attica, Greece, PC 13673 Monday to Friday 10: 00-18 : 00:00-18:00. In this case you must go to the store and give along with the product the receipt, which you received upon delivery, fully completed. b) Returns by couriercompany) If you choose to return a product through a couriercompany, you should contact us via our online contact form or phone 0030 2108001593 0030 2108001593 to arrange the pickup of the product from your residence. You must return the product in the same package you received following the instructions described in the “RETURNS” section of this website. In case you made the purchase as a guest, you can request a return through a couriercompanyby calling 0030 2108001593.None of the above options entails additional costs for you. If you choose not to use any of the available free refund methods, you will incur a refund. Please note that if you wish to return the goods to us in any other way, we have the right to charge you for any direct costs that we may incur in order to receive the products in this way. After examining the returned product in detail, we will let you know if you are entitled to a refund. Shipping costs will be refunded only if you exercise the legal right of withdrawal (see paragraph 15.1) within the legal deadline and provided that all goods of which the parcel consists are returned. The refund will be paid as soon as possible and in any case within 14 days from the day you notified us of the withdrawal. Subject to the above, however, we can withhold refunds either until we receive all the products back or until we receive proof that you have returned the products, whichever comes first. Refunds will always be made using the same method as when you paid for your purchase. You are responsible for the cost and risk of the products being returned to us as described above. If you have any questions, you can contact us via our online contact form or by phone 0030 2108001593.

15.4 Returns of Defective Products

In the event that you believe that the product you ordered does not comply, at the time of delivery, with the terms of the Contract, you should contact us immediately via our online contact form, describing in detail the product and its defect, or by calling us at 0030 2108001593 0030 2108001593 and we will give you instructions for further actions. You can return the product at the company’s headquarters at PEPPERVALLY store, Striftou 43, Acharnes, Attica, Greece, PC 13673 Monday to Friday 10: 00-18 : 00:00-18:00 or deliver it to the couriercompanythat we will send your home. You must return the product together with the receipt you received upon delivery of the product. We will carefully review the returned product and notify you via email within a reasonable time if you are entitled to a refund or replacement (if any). The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the day we will confirm by e-mail that you are entitled to a refund or replacement of the defective product. In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred for the return of the product. Your refund will be made using the same method as whenyou made the purchase. Your legal rights under applicable law are not affected.

15.5. 15.5 Right to cancel and return products ordered from abroad

If you have ordered products through thiswebsite from another country outside Greece, the above returns apply with the restriction that returns by courier (companythat we have set can only be made to the original address where the product was delivered.. At the same time we would like to inform you that we are not obliged in any way to pay the shipping costs when the place of return is different from the original delivery address and the return costs..


This website contains a special section called “PEPPERVALLY B2B” where, according to the terms and conditions of this section, our partners can place wholesale orders. Retail customers cannot use this service and can only be served from this online store.

  1. Liability and Disclaimer

Ourliability in relation to any product purchased through our website is strictly limited to the amount of the purchase price of that product. Wedo not take any responsibility for the following losses, regardless of the cause that occurred: .a.Loss of income or revenue b. Loss of commercial activity .c. Loss of profits or contracts .d. Loss of expected savings.e. Data loss, and .f. Loss of time management or working hours. Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted to or received from this website, unless otherwise expressly stated on the website. All product descriptions, information and material posted on this website are provided “as is” and without any further warranty either express or implied, other than warranties provided by law. In this light, if you trade as a consumer or as a user, we are obliged to deliver products that are in accordance with the Contract, taking responsibility for any non-compliance that exists at the time of delivery. The products are considered to be in conformity with the Convention when: a) they conform to the description and quality described by us on this website, b) they are suitable for the purposes for which such products are normally used, and c) have the quality and performance that is normal in products of the same kind and which is reasonably expected. To the maximum extent permitted by law we waive all warranties, except those in favor of consumers and users who cannot be legally excluded. What is provided in this term does not affect your rights as a consumer or user, nor your right to withdraw from the Contract.

  1. Copyright

You acknowledge and agree that all copyrights, trademarks and all other copyrights in relation to all material and content provided as part of the Website, are at any time owned by us or our licensors. Use of this material is permitted by you only to the extent expressly approved by us or its licensors. This does not prevent you from using this website to the extent necessary to make a copy of an order or the details of the Contract.

  1. Viruses, Piracy and other Cybercrime

You may not misuse this site by knowingly transmitting viruses,trojanhorses“, “wormsandother malicious software or other material that is malicious or technologically harmful. You may not attempt to gain unauthorized access to this website and its server, or any other server, computer and database linked to our website. You undertake not to attack the website through denial of service attackor distributed denial of service attack. Violation of this obligation may constitute a criminal offense under applicable law. Any such violation will be reported to the competent law enforcement authorities with which we will cooperate in order to reveal the identity of the electronic offender. Similarly, in the event of such a breach, your right to use this website will be terminated immediately. We are not responsible for any loss or damage caused by a denial of service attack, viruses or other malicious software or technology that may infect your computer, its components, data or any other hardware due to using this website or the download of material contained therein or similar material from another website to which this website refers.

  1. Links to our Website

Our website may contain linksto other websites and resources provided by third parties. These links are provided for informational purposes only, and the content of such websites or resources is in no way under our control. Therefore, we take absolutely no responsibility for any loss or damage that may be caused using these links.

  1. Written communication

Current legislation requires that some of the information or updates we send you be in writing. When you use our website, you accept that the communication with us will be done mainly in electronic form. We will contact you via e-mail or provide you with information by posting announcements on our website. For contractual reasons, you agree to this form of electronic communication and acknowledge that all contracts, notices, information and other communications we provide to you electronically comply with any legal requirements under which such communication must be made in written. This term does not affect your legal rights.

  1. Notifications

All notices sent by you to us must be submitted through our online contact form. Without prejudice to term 21 above and as otherwise provided, we have the right to notify you either by e-mail or at the postal address you gave us when submitting your order. The notice will be deemed to have been duly served and received as soon as it is posted on our website or 24 hours after sending an e-mail or three days from the date of sending any letter. Sufficient proof of the delivery of each notice will be, in the case of a letter, the fact that the letter in question bears the correct address, postage and has been delivered to the post office and, in the case of an e-mail, that the e-mail in question was sent to the specified email address of the recipient.

  1. Transfer of Rights and Obligations

The Agreement between you and us is binding on both you and our respective licensees and transferees. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations under it, without our prior written consent.

We reserve the right to transfer, assign, charge, and subcontract or otherwise dispose of a Contract, or any of our rights or obligations under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition shall not affect your legal rights as a consumer nor shall it invalidate, reduce or otherwise limit any express or implied warranty we may have made to you.

  1. Events of Force Majeure

We will not be liable or liable for any failure to fulfill or delay in the performance of any of our obligations under a Contract, which has been caused by events which are not subject to our reasonable control (Event of Force Majeure). A Force Majeure event is any act, event, impossibility, omission or accident that is not subject to our reasonable control and includes specifically (but not restrictively) the following: a. Strikes, strikes or other trade union actions. b. Social unrest, insurrection, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. c. Fire, explosion, storm, flood, earthquake, landslide, epidemic or other natural disaster. d. Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transport. e. Inability to use public or private telecommunications networks. f. Acts, decrees, laws, regulations or government restrictions. g. Any strike, damage or accident of the shipping and postal services or other means of transport. The fulfillment of our obligations by any Contract is considered to be suspended for the period of the Force Majeure Event and the time for the fulfillment of our obligations will be extended for a period equal to the duration of that period. We will make every reasonable effort to end the Force Majeure Event or find a solution that will enable us to fulfill our obligations under the Convention despite the Force Majeure Event.

  1. Waiver of Rights

If at any time during the validity of a Contract we do not seek for your strict fulfillment of any of your obligations under the Contract or any of these terms and conditions, and / or if we fail to exercise any of the rights or remedies which we are entitled to under this contract or these Terms, this does not constitute a waiver of or limitation of such rights and remedies and does not relieve you of your obligation to comply with such obligations. Our waiver of an individual claim does not constitute a waiver of any similar claim in the future. Any waiver by us of any of these Terms or of the rights and remedies we have under the Agreement shall be deemed to be valid unless expressly stated to be a waiver and notified to you in writing in accordance with the terms set forth above concerns Notifications.

  1. Partial Invalidity Clause

If a competent authority determines that any of these Terms or provisions of the Agreement are void, unlawful or unenforceable to any degree, those terms or provisions will be separated to that extent from the remaining terms and conditions which will remain in force. to the maximum extent permitted by law.

  1. Full Agreement

These Terms as well as any document expressly referred to in them constitute the entire agreement between us regarding the subject matter of each Agreement and supersede any prior written or oral agreement, conciliation or settlement between us. Both you and we acknowledge that, for the conclusion of this Agreement, neither of us has relied on any statement, commitment or promise made by the other party or implied orally or in writing during the negotiations between us prior to this Agreement, except unless otherwise expressly provided in these Terms. Neither party may exercise any remedy in respect of any false statement made by the other party, either orally or in writing, before the date of each Contract (unless the false statement was made fraudulently) and the exercise of remedies. on the other hand will only be allowed for any breach of the Agreement, as provided in these Terms.

  1. Our Right to Modify These Terms

We reserve the right to revise and modify these Terms at any time. By the time you order products from us or use this website, you are subject to our applicable policies and Terms, unless any modification to our specific policies, Terms or Privacy Policy is required by law or government authority, in which case any changes will also apply to orders you submitted prior to the changes.

  1. Law and Jurisdiction

The use of our website as well as the Contracts for the purchase of products through it are governed by Greek law. Any dispute arising out of or relating to the use of the Website or such Contracts shall be subject to the non-exclusive jurisdiction of the Greek courts. If you enter into a contract as a consumer, this clause does not in any way affect your legal rights.

  1. Comments and Suggestions

Your comments and suggestions are always welcome. Please send us your comments and suggestions through our online contact form. If as a consumer you feel that your rights have been violated, you can address your grievances to us for an out-of-court settlement. In the same context, if the purchase between us has been made through our website, we inform you, as required by European Regulation 524/2013, that you have the right to seek the settlement of your consumer dispute with us through the online platform for out-of-court dispute settlement at http://ec.europa.eu/consumers/odr/.

Last update: 20/03/2021


Withdrawal Form

(fill out and return this form only ifyou wish to withdraw from the Agreement)

To: “Pepper Vally Spiros Fragos and Co. EE ”, operating under the brand name Pepper Vally, address: Striftou 43, Acharnes, Attica, Greece PC 13673.

I hereby inform you that I withdraw from this contract of sale in relation to the following goods:

Order / delivery date (*): ……………………………………………………

Order number: …………………………………………………………………………………

Consumer Name: …………………………………………………………………….

Consumer Address: ……………………………………………………………………………..

Product description / code / item (*): ………………………………………………………………………………………………………………….

Consumer Signature (only if this form is submitted in writing): ………………………………………………………………………………………….

Date: ……………………………………………………………………………….

(*) Delete accordingly

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