{"id":8206,"date":"2021-02-25T23:29:02","date_gmt":"2021-02-25T21:29:02","guid":{"rendered":"https:\/\/wktfudf8zr.onrocket.site\/%cf%8c%cf%81%ce%bf%ce%b9-%cf%80%cf%81%ce%bf%cf%8b%cf%80%ce%bf%ce%b8%ce%ad%cf%83%ce%b5%ce%b9%cf%82\/"},"modified":"2025-11-25T12:34:11","modified_gmt":"2025-11-25T10:34:11","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/peppervally.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"\t\t
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PURCHASE TERMS AND CONDITIONS OF USE AT THE PEPPERVALLY INTERNET STORE<\/span>  <\/span><\/h3>\n
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  1. Introduction<\/span><\/li>\n<\/ol>\n

    This document (together with any document referred to herein) sets out the terms governing the use of this website (www.peppervally.com) and the purchase of products through this website (hereinafter the “Terms”). Please read these Terms, the <\/span>Cookies<\/span> and the Privacy Policy (both hereinafter referred to as the \u201cData Protection Policies\u201d) carefully before you start using this website. By using or placing an order through this website, you agree to be bound by these Terms and the Privacy Policy, so if you do not agree, you should not use this website.<\/span> These Terms may be amended. It is your responsibility to read them at regular intervals, as the Terms that are in force at the time of drafting the Contract (as defined below) are also applicable.<\/span> If you have any questions regarding the Terms or the Data Protection Policies you can contact us using the contact form. The Agreement (as defined below) may be performed, at your option, in any of the languages in which the Terms are available on this website. <\/span><\/p>\n

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    1. Our Data<\/span><\/li>\n<\/ol>\n

      The sale of products through this website is carried out by Pepper Vally \u2013Spiros Fragos and Co. EE, a Greek company based in Striftou 43, Acharnes, Attiki, Hellas, PC 13673 with VAT No 998959069 and GEMI No 87308602000 <\/span> <\/span><\/p>\n

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      1. Your Details and Your Visits to This Website<\/span><\/li>\n<\/ol>\n

        The information or personal information you provide to us is subject to processing under the Data Protection Policies. By using this website you provide your consent to the processing of this information and data and you declare that all information and data you provide to us is true and accurate.<\/span> <\/span><\/p>\n

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        1. The Use of our Website<\/span><\/li>\n<\/ol>\n

          By using this website and \/ or placing an or<\/span>der through it, you undertake<\/span>:<\/span> .<\/span>a.<\/span>Use<\/span>the website only to submit legitimate questions or orders<\/span> .b.<\/span> Do not place false or fraudulent orders. If we reasonably consider that such an order has been submitted, we have the right to cancel it and inform the <\/span>competent authorities<\/span>.c.<\/span> Provide us with your correct and accurate e-mail address (e-<\/span>mail<\/span>), your e-mail address and \/ or other contact information. You also agree that we may use this information to contact you if necessary ((see the Privacy Policy). ).<\/a>).<\/span> 
          If you do not provide us with all the information we need, we will not be able to promote your order.<\/span> By placing an order through the website, you guarantee that you are at least 18 years old and that you have the legal capacity to enter into binding contracts.<\/span> <\/span><\/p>\n

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          1. Availability of Services<\/span><\/li>\n<\/ol>\n

            The products offered through this website are only in Greece and are sent only from Greece. If you wish to order products from this website from another EU member state outside Greece, or from another country around the world, you are welcome to do so.  <\/span> <\/span><\/p>\n

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            1. How the Contract is drafted<\/span><\/li>\n<\/ol>\n

              The information contained in these Terms and the details contained on this website do not constitute a sale proposal but an invitation to update. No contract will be deemed to have been drawn up between us and you in respect of any products, except when your order is expressly accepted by us. If we do not accept your order and the money has already been deducted from your account, then it will be refunded in full.<\/span> To place an order you will be asked to follow the purchase process and press the “Payment Approval” button. You will then receive an e-mail from us confirming receipt of your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted, as this is a suggestion from you to us to purchase one or more products. All orders are accepted by us and this acceptance will be confirmed by sending you an e-mail confirming that the product has been shipped (“Shipping Confirmation”). The contract for the purchase of a product between us (“the Contract”) will be considered concluded only when we send you the Shipping Confirmation.<\/span> The Contract will only apply to products whose shipment we have confirmed in the Shipping Confirmation. . We are not obliged to supply you with any further products that may be part of your order, only when the shipment of these products is confirmed with a separate Shipping Confirmation.<\/span> <\/span><\/p>\n

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              1. Product Availability<\/span><\/li>\n<\/ol>\n

                All product orders<\/span> that appear as available products <\/span> are subject to availability. In this light, in case of <\/span>difficulties in supplying or depleting the products in stock, we reserve the right to inform you about similar products of equal or superior quality and value, which you can order. If you do not wish to order such products, we will refund the amount you may have paid in full.<\/span> All product orders that appear as products available upon request, are manufactured and shipped within 15businessdays. <\/span><\/p>\n

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                1. Order Rejection<\/span><\/li>\n<\/ol>\n

                  We reserve the right to withdraw from this website any product at any time and \/ or to remove or edit any material or content on this website. While we make every effort to process all orders placed with us, there may be exceptional circumstances in which<\/span> we may have to refuse to process an order after we have already sent you the Order Confirmation, which we reserve the right to process. at any time in our sole discretion. We have no responsibility to you or any third party for the withdrawal of any products from this website, as well as for the removal or processing of any material or contents of the website or for the refusal to process or accept an order after we have sent you the Order. <\/span><\/p>\n

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                  1. Shipping<\/span><\/li>\n<\/ol>\n

                    Without prejudice to the provisions of condition 7 above regarding the availability of products and subject to exceptional circumstances in this case, we will make every effort to complete your order for the product (s) listed on the Shipping Confirmation to the delivery date specified in the Shipping Confirmation or, if no delivery date has been set, within the <\/span>estimated<\/span> time period shown when choosing a payment method, and in any case within 30 days from the date of the Order Confirmation.<\/span> However, delays can occur in cases such as adapting products to customer requirements, depending on the delivery area or in unforeseen circumstances.<\/span> Regarding the virtual <\/span>gift card<\/span>, we will send it within the deadline, which you indicated to us when you made the purchase.<\/span> If for any reason we fail to meet the delivery date, we will inform you and offer you the option to either continue the purchase by setting a new delivery date on our part, or cancel the order with a full refund. Please note, however, that we do not make deliveries on Saturdays and Sundays, except in the case of the virtual gift card, which will be delivered on the date you indicate.<\/span> For the purposes of these Terms, \u201cDelivery\u201d will be deemed to have taken place or the order will be deemed to have been delivered when you or a third party designated by you, other than the carrier, which will be evidenced by the signing of the receipt of the order at the agreed delivery address. The virtual gift card will be deemed to have been delivered, in accordance with the Terms of Use of the Gift Card, and in any case, on the date of sending it to the e-mail address you provided to us. <\/span><\/p>\n

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                    1. Unable to Deliver<\/span><\/li>\n<\/ol>\n

                      If it becomes impossible for us to deliver your order to you, we will try to find a safe place to leave your parcel. We will also leave a note explaining where your order is and what you need to do to receive it. If you are not at the delivery point at the agreed time, please contact us again to reschedule the delivery to another day.<\/span> If, after 15 days from the moment your order is available for delivery, the said order has not yet been delivered for reasons not due to our fault, we will consider that you wish to cancel the Contract and the Contract will be considered expired. As a result of the termination of the Contract, we will refund any payment we receive from you, including delivery costs (except for any additional delivery costs incurred in the event that you have chosen any other delivery method than the basic and less expensive method we offer. as soon as possible and in any case within 14 days from the date on which the Contract expires.<\/span> 
                      Please note, however, that shipping resulting from the expiration of the Contract may have a higher cost, with which we are entitled to charge you. This term does not apply to the virtual gift card whose delivery will be governed by what is specified in the Terms of Use of the gift card whose delivery will be governed by what is specified in the Terms of Use of the gift card as well as by what is specified in the above term 9. <\/span><\/p>\n

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                      1. Risk Transfer and Product Ownership<\/span><\/li>\n<\/ol>\n

                        Responsibility for the products is transferred to you once you or a third party designated by you, other than the carrier, has acquired physical ownership or control of the products.<\/span> Ownership of the products passes into your hands either with the full collection on our part of all amounts due in relation to the products, including shipping costs, or with their delivery (as defined above in term 9) if it takes place later from the payment.<\/span> <\/span><\/p>\n

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                        1. Price and Payment<\/span><\/li>\n<\/ol>\n

                          The price of each product will be the one set at any time on our website, except in cases of obvious error. We always make sure that <\/span>all the prices on the website are accurate, however errors may occur. If we find an error in the price of any product you have<\/span> ordered, we will notify you as soon as possible and give you the opportunity to re-confirm the order at the corrected correct price or cancel it. If it is not possible to contact you, we will consider that your order has been canceled and we will refund you in full any amount you have paid.<\/span> We are not obliged to supply you any product at the wrong lower price (even if we have sent you the Shipping Confirmation), in case the price error is obvious and indisputable and can reasonably be recognized by you as the wrong price.<\/span> The prices on our website include VAT but not the shipping costs, which are added to the total price as shown in the <\/span>Shipping & Returns<\/span><\/a>Guide, the content of which is an integral part of these Terms.<\/span> Prices are subject to change at any time, however, subject to the specifics immediately above, any changes will not affect the orders for which you have already re<\/span>ceived an Order Confirmation.<\/span>.<\/span> Once you have selected all the products you want to buy, these will have been added to your shopping cart and the next step is to place your order and pay. To do this, you must follow the steps of the purchase process, completing or verifying the information requested at each step. Furthermore, during the purchase process, before payment, you can change the details of your order. A detailed desc<\/span>ription of the purchase process is provided in the<\/span> FAQ.<\/span><\/a> How do I complete an order?<\/span> Also, if you are a registered user, the file with all your orders is available in the “My Account” field.<\/span> Payment can be made with <\/span>Visa<\/span>, <\/span>Mastercard<\/span> and <\/span>American<\/span> Express<\/span> credit cards and <\/span>PayPal<\/span>If payment is made via <\/span>PayPal<\/span>, the amount will be charged with the confirmation of your order.<\/span> The moment you pr<\/span>ess the “Approve Payment<\/span>” button you confirm that your credit card belongs to you.<\/span> Credit cards are subject to validation and approval checks by your card issuer. If the issuer of your card does not approve the payment, we are not responsible for any delay or non-delivery and we will not be able to enter into a Contract with you.<\/span> <\/span><\/p>\n

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                          1. Shop without Registration \/ Shop as a Guest<\/span><\/li>\n<\/ol>\n

                            This website also allows shopping through the “shop as a visitor” feature. This method of purchase requires only the necessary data to process your order. Once the purchase process is complete, you will be given the opportunity to register as a member or continue as a guest (unregistered member).<\/span> <\/span><\/p>\n

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                            1. Value added tax (Vat Taxes)<\/span><\/li>\n<\/ol>\n

                              In accordance with applicable rules and legislation, all purchases made through this website are subject to Value Added Tax (VAT). In this context and in accordance with Chapter I of Title V of Directive 2006\/112 \/ EC of the European Council of 28 November 2006 on the common system of value added tax, as incorporated in the Greek VAT Code, as The place of supply will be the Member State of the address where the products are located (ie Greece) and the current VAT rate of Greece will be applied.<\/p>\n

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                              1. Return Policy<\/span><\/li>\n<\/ol>\n

                                15.1 Legal Right of Withdrawal<\/span> 
                                Right of Withdrawal<\/span> If you are trading <\/span> as a consumer, you may withdraw from the Contract (except in the case of one of the products in clause 15.3 below, where the right of withdrawal is not granted) within 14 calendar days without justification. The return<\/span> of the gift card is governed by the relevant Terms of Use of the<\/span> g<\/span>ift card.<\/span> The withdrawal period expires after the expiration of 14 calendar days from the day you or a third party designated by you, other than the carrier, acquired physical ownership or control of the products, or in the case of ordering more products after the expiration of 14 calendar days from the day you or a third party designated by you, other than the carrier, acquired physical ownership or control of the last product. To have the right of withdrawal, you can either notify PEPPERVALLY by post to the address referred to in condition 2, or by calling tel <\/span>0030 2108001593<\/span>, of your<\/span>decision to withdraw from this Agreement<\/span> expressly (eg by mailing a letter). You can also use the withdrawal form shown in the Appendix attached below, without this being mandatory.<\/span> To withdraw in time, all you have to do is send your communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.<\/span> Withdrawal Results<\/span> If you withdraw from this Agreement, we will refund you without delay and in any case within 14 days from the day we were notified of the withdrawal, all payments we have received from you, including delivery costs (excluding any additional delivery costs in the original place of delivery that arise in case you have chosen any other delivery method than the basic and less expensive method we offer you). The return will be made with the same payment method you used for the original transaction. In any case, you will not be charged for this return. Subject to the above, however, we can withhold the return either until we receive all the products back or until we receive evidence that you have returned the products, whichever comes first. You can return and deliver the products hand in hand<\/span>at the company’s headquarters<\/span>at the PEPPERVALLY store<\/span>,<\/span>Ethnikis Antistaseos 47, Nea Erythrea, Kifissia, Attiki, Hellas, PC 14671<\/span>Monday<\/span>to Friday 10<\/span>: 00-18: 00<\/span>, without<\/span> undue delay and in any case no later than 14 days from the day you informed us of your withdrawal from this Agreement. It is considered that you have done this on time if you have delivered the products before the 14 day deadline has passed.<\/span> You will be charged<\/span> with the direct costs of returning the products, unless you deliver them by hand<\/span>a<\/span>t the company\u2019s headquarters at <\/span>PEPPERVALLY store<\/span>,<\/span> Striftou 43, Acharnes, Attica, Greece PC 13673 <\/span>Monday<\/span> to Friday 10<\/span>:00-18:00<\/span> or deliver them to a Courier<\/span>company<\/span>that we will schedule.<\/span><\/span> schedule. You are responsible <\/span>for any impairment<\/span>of the products as a result of such treatment that alters their natur<\/span>e,<\/span>characteristics and functionality.<\/span> <\/span> <\/span><\/p>\n

                                15.2 Contractual Right of Withdrawal<\/span> <\/span><\/p>\n

                                In addition to the legal right of withdrawal granted to the consumer, as referred to in clause 15.1 above, we grant you a 30-day period from the Shipping Confirmation to return the products (excluding products listed in clause 15.3 below, for which the right of withdrawal not provided). The <\/span>return<\/span>of the gift card is governed by the terms of use of the gift card.<\/span> In case you return the products on time within the contractual withdrawal period, but overdue for the legal withdrawal period, only the value of the returned products will be refunded. The direct costs incurred as a result of the return of such products will be borne by you, provided that you have not used any of the free return methods described in clause 15.3 below.<\/span> You can exercise the right of withdrawal in accordance with condition 15.1 above, however if you inform us of the withdrawal after the deadline for legal withdrawal, you must in any case return the products to us within 30 days of Shipping Confirmation.<\/span> <\/span><\/p>\n

                                15.3 Common Provisions (for both cases of withdrawal)<\/span> <\/span><\/p>\n

                                You may not withdraw from the Contract when the object is any of the following products:<\/span><\/p>\n